Support

We're happy to help.

The fastest way to reach us is email. We read every message and try to reply within a few days.

[email protected]

When reporting a problem, it helps to include your device model, iOS version, and a short description of what you expected versus what happened.

Common questions

Where is my data stored?

On your device, only. CritterCue is local-first, so there's no account and nothing is uploaded. See the Privacy Policy for details.

My reminders aren't showing up.

Make sure notifications are enabled for CritterCue in Settings → Notifications → CritterCue, and that Focus/Do Not Disturb isn't suppressing them. The app also shows an in-app banner if notification permission is off.

Are the care schedules veterinary advice?

No. CritterCue's default schedules are general guidance to get you started, not medical advice. Always confirm with a veterinarian or a trusted care sheet, especially for exotic species, where needs vary.

How do I back up or move my data?

Use the export/backup feature in the app's Settings to save a copy you control. Since data lives on your device, deleting the app removes it, so export first if you're switching phones.

Still stuck?

Email [email protected] and we'll get back to you.